Terms of Service

The Terms of Service policy serves as a critical framework that outlines the rules and guidelines governing the use of services provided by Health Sync Direct. This document is essential for establishing a mutual understanding between the company and its customers, ensuring that both parties are aware of their rights and responsibilities.

1. Acceptance of Terms
By accessing or using our services, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, you should not use our services.

2. Modification of Terms
Health Sync Direct reserves the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services after any changes constitutes acceptance of the new terms.

3. User Responsibilities
Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account. Users must notify Health Sync Direct immediately of any unauthorized use of their account or any other breach of security.

4. Product Information
Health Sync Direct strives to provide accurate and up-to-date product information. However, we do not warrant that product descriptions, pricing, or any other content on our site is accurate, complete, reliable, or error-free. In the event of a discrepancy, Health Sync reserves the right to correct any errors and update product information as necessary.

5. Limitation of Liability
Health Sync Direct shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services or products. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.

6. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising from these terms shall be resolved in the appropriate courts located in Temecula, California.

7. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Phone: 844-723-0623
Email: support@healthsyncdirect.com
Address: Health Sync Direct, 28481 Rancho California Road, Ste 210, Temecula CA 92590, United States.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@healthsyncdirect.com. Items sent back to us without first requesting a return will not be accepted. 
Please send the package via courier and provide us with the tracking number. Standard address for returns (if confirmed by Customer Support after receiving your proof of purchase):
Health Sync Direct 28481 Rancho California Road Ste 210 Temecula, CA 92590
Toll-Free Phone Support: 844-723-0263
Email Support: support@healthsyncdirect.com
In the event of the return process (if applicable), the Seller shall return to the Consumer all payments received from him, excluding the costs of delivering the goods, without delay, and in every case no later than 10 business days from the day on which the Seller received a refund package. Once your return is received and inspected,  we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
The payments you have made, excluding the costs of delivery of the goods as indicated in the terms and conditions, will be returned to you without delay, however, no later than within 10 business days from the day we receive your return package. The Seller will make the refund using the same methods of payment that were used by the Consumer in the original transaction unless the Consumer agrees to a different solution. In any case, the Consumer will not incur any fees in connection with this refund.
Consumer Complaint - Faulty Product
In case the goods purchased from us turn out to be defective, you have the right to make a claim.
Regarding the defect, you can demand:
-Replacing the item with one that is free of defects,
-Removing the defect,
-Price reduction,
You can report a complaint within a year of noticing the defect, but the time for submitting a complaint cannot end before the expiry of the item's warranty period.
Your complaint will be considered (responded to) within 30 days from the date we receive your complaint notification.
Please do not send your purchase back to us before you send us an email regarding your complaint notification: 
support@healthsyncdirect.com
To ensure the quick processing of your return, please confirm the return facility address with our customer service at support@healthsyncdirect.com. After that, please send the package via courier and provide us with the tracking number.
Standard address for returns (if confirmed by Customer Support after receiving your proof of purchase): Health Sync Direct 28481 Rancho California Road Ste 210 Temecula, CA 92590
Email Support: support@healthsyncdirect.com
Toll-Free Phone Support: 844-723-0263