Frequently Asked Questions

Shipping

How do I know if my order was successful?

After placing an order on HealthSyncDirect.com, you will receive a confirmation email with your order details. You can also log in and check the “Order History” section of your account. If you didn’t receive a confirmation email, please contact our support team.

What shipping methods are available?

We offer standard, expedited, and express shipping. Delivery time is estimated during checkout based on your selection.

How long will it take to ship my item after I place my order?

Orders typically ship within 1–3 business days after payment verification and processing. This may vary by item availability.

Do you deliver to P.O. boxes?

Unfortunately, we do not ship to P.O. boxes.

I ordered multiple items, but only one arrived. Where is the rest?

Some items may ship separately from different warehouses. Contact our Customer Service team with your order number for tracking information.

Payments

What payment options are available?

We accept VISA, Mastercard, and American Express. We do not accept HSA cards, insurance payments, checks, eChecks, or money orders.

Do you accept Medicare, Medicaid, or other insurance plans?

No, we do not accept any insurance plans.

Can I file an insurance claim to be reimbursed?

Yes, but this must be handled through a third party. HealthSync Direct does not manage claims.

Do you offer financing?

Unfortunately, we do not currently offer financing options.

Can I use multiple payment methods?

No, only one payment method can be used per transaction.

Orders

Should I keep my order number?

Yes, your order number serves as a receipt and is important for any customer service requests.

Do you accept phone orders?

Yes. Call us at 877-447-5001 to place your order over the phone.

Can I use a purchase order (PO)?

If a PO is required, we can generate one for you. Please call our team for assistance.

How do I track my order?

You will receive an email confirmation with tracking information after placing your order. Use the provided tracking number to monitor delivery progress.

Will I be charged sales tax?

Sales tax is applied based on your shipping address and state/local tax laws. It will appear at checkout.

General

How can I get in touch with customer support?

Click the “Contact Us” button in our site footer, call us at 877-447-5001, or use live chat during business hours. We respond to messages within 24 hours.

Why is my order taxed from a different location?

If the item ships from within the same state as the delivery address, applicable taxes may be added.

Can I modify my order after placing it?

Contact support as soon as possible at 877-447-5001. If the order has already shipped, changes may not be possible.

Can I cancel my order or part of it?

Yes, but you must request cancellation immediately. We cannot guarantee cancellation if the order has already been processed or shipped.

Do you have a physical store?

No, HealthSync Direct operates online only. This allows us to offer better value through reduced overhead costs.