Frequently Asked Questions
After you place an order on HealthSyncDirect.com, you will receive a confirmation email at the address you provided. This email will include your order details, such as the order number, items purchased, and estimated delivery date. You can also check the status of your order by logging into your account and navigating to the “Order History” section. Here, you’ll find the status of your current and past orders. If you did not receive a confirmation email or if you have any concerns about your order, please contact our customer support team for assistance.
We offer various delivery options, including standard, expedited, and express shipping. The estimated delivery time will be provided at checkout based on the shipping method you choose.
Once your order is placed, it typically takes 1-3 business days for us to process and ship your item. Processing time includes verifying payment, preparing your order, and packaging.
Unfortunately, we are unable to deliver items to P.O. boxes.
Some orders may ship from different warehouses based on item quantity and distance. If you’re missing tracking information for part of your order, please contact Customer Service with your order number, and we will provide the tracking details if available.
We accept VISA, Mastercard, American Express. Unfortunately, we do not accept HSA cards, insurance payments, checks, eChecks, or money orders.
No, we do not accept those.
Yes, but please note that this process is managed by a third party and is not handled by Health Sync Direct.
No, we do not.
Currently, we only accept one payment method per order. Please use a single credit card or debit card for your purchase.
Yes, you should keep your order number. It serves as your receipt and is essential for our customer service team to assist with any issues that may arise.
Yes, we can process orders over the phone. Just give us a call at 1-844-723-0263.
If a purchase order (PO) is required, we will create the PO and send it to you for completion and payment. Please call us to speak with an representative who can assist with creating your order.
When you make a purchase, you will automatically receive an order confirmation email containing all the necessary tracking information. Use the tracking number provided to monitor your package on the sender’s website.
Sales tax is applied based on the shipping address and applicable state or local tax laws. The final amount, including tax, will be displayed during checkout.
Scroll to the bottom of our website and look for the "Contact Us" button under the Customer Service section. You can also reach us by phone at 1-844-723-0263.
Taxes are applied based on location and will be added if the order is shipped from within the same state where the order was placed.
If you need to make changes to your order, please contact customer support as soon as possible at 1-844-723-0263. Once the order has been shipped, no further changes can be made.
Yes, you can request to cancel an item or your entire order, but it must be done as soon as possible. We cannot guarantee that the cancellation will be successful. Please contact customer support as soon as you can.
We only sell our products online. This approach allows us to offer greater value to our customers by keeping costs lower than those of traditional retailers.
